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Policies and Procedures

Cancellation by Client

  • Cancellations can be made up to 24 hours before your scheduled appointment time. This includes sessions completed over teletherapy, in-person, meetings, home visits, etc.

  • Cancellations made within 24 hours of your appointment time are subject to the full amount of your appointment fee.

  • If you need to cancel or reschedule an appointment, please call me or send me an email. I will refer to time stamps on communications to determine the amount of notice provided.

  • Emergencies will be assessed on a case-by-case basis. Due to the COVID-19 pandemic, if you or anyone in your household feels unwell, please let me know immediately and do not attend in-person appointments.

Cancellation by Clinician

  • If your clinician needs to cancel an upcoming appointment, a minimum of 24 hours' notice will be given to you via email, text and/or phone call.

  • In the unlikely event that your clinician needs to cancel your appointment with less than 24 hours' notice, you will receive a makeup session. This session will be scheduled at a time that agrees with the client and clinician’s schedules.

  • If the child is unwell, home visits should be cancelled with as much notice as possible. If a child is visibly ill at a home visit (e.g., new or worsening cough, signs of cold or flu, etc.), your clinician has the right to cancel the home visit and charge for one hour, in addition to any applicable travel time.

Late Arrivals

  • If you are late for an appointment, your appointment will still end at the originally scheduled time unless your clinician can easily make accommodations to extend your session without conflicting with another client’s appointment or the clinician’s schedule.

  • We will make every effort to accommodate this; however, if this is not possible due to other scheduled appointments or responsibilities, you will not be issued a make-up session, refund, or credit toward future services for lost time.

No Show

  • Please note that the clinician has put aside time and prepared materials for each client specifically for the scheduled appointment time. 

  • The clinician will wait up to 15 minutes for you to arrive at the appointment (either virtual or in-person). If you do not show up for the appointment and do not provide prior notice, you will be charged the full amount for the appointment fee. 

  • If the clinician arrives for a home visit, meeting or session and no one is home; the clinician will attempt to contact the parent/caregiver and wait for up to 15 minutes for you to arrive. If no one arrives home after 15 minutes, the clinician will leave, and one full hour plus applicable travel time will be billed. 

  • If you have 3 consecutive late cancellations or no shows, you will forfeit your regular therapy slot and be placed back on the current waiting list until a space that meets your scheduling needs opens.

Payment Policies

  • Payment Timing: Clients/parents are required to make payment for the SLP session within 24 hours of the session's delivery.

  • Accepted payment methods: e-transfer, cash or credit card. 

  • Credit Card Charge: If a payment is not received within the 24-hour timeframe, the clinician reserves the right to charge the credit card on file for the total session cost and a 2.8% fee applies.

  • Payment Receipt: A payment receipt will be provided to the client once the payment has been successfully processed.

  • Payment Disputes: If a client believes there has been an error in the payment process, they must contact the clinician within 72 hours of receiving the payment receipt to resolve the issue.

  • Outstanding Balances: In cases where there is an outstanding balance due from previous sessions, it must be settled before scheduling any further appointments.

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